The world may have slowed down, but even in these difficult and unconventional times, you still have your own ambitions and vision for yourself. Donaldson Plastic Surgery has long been an advocate for personal growth and comfort, which is why we have expanded our service offerings to include secure, one-on-one virtual consultations.
Stay at Home orders have been issued, but that doesn’t mean your personal journey has to come to a halt. In fact, you can use this down time to consult with a world-class plastic surgeon, ask any questions you may have and further understand all of your options before finalizing an official date for your procedure.
A Donaldson Plastic Surgery virtual consultation is a completely remote method of connecting patients with our providers to discuss surgical and nonsurgical cosmetic procedures. The virtual consultation format contains all of the components of an in-person consultation, including a discussion of your wants, needs and goals, along with a thorough explanation of your treatment options, the viewing before and after photos and a comprehensive walk-through of information related to scheduling and financing.
Virtual consultations are a completely discreet and secure way to discuss any concerns you may have with a trusted and highly-trained plastic surgeon. You will have a fully-clothed, one-on-one conversation with your surgeon, where you will collaborate to design a plan that is just right for you and your vision.
Everything begins when you submit a request to schedule your virtual consultation – you can also reach us directly by phone at 614-442-7610. Our team will, then, reach out within one business day to answer any questions you might have and to schedule your virtual consultation. You will receive a welcome email that includes an invite for your virtual consultation using GoToMeeting, a secure, HIPAA-compliant video conferencing platform. You will then receive a separate email prompting you to fill out and submit virtual paperwork prior to your consultation, as well as any pictures you wish to include.
On the day of your consultation, you will receive a video conference call inviting you to connect with your provider – and the virtual consult will begin! Make sure you are in a secluded space where you can discuss information freely with your provider. Like an in-person visit, we encourage you to bring any and all questions for your provider to discuss during the virtual consultation.
After your video chat, you will receive a call from our Patient Experience Director Carrie, who will provide an exact quote for the procedure(s) you discuss, as well as financing options and payment plans. She will also talk to you about the process of scheduling your surgery and answer any other questions you might have. Depending on your consultation, we may set up a time for you to come into the office for a second consultation prior to your procedure to complete your surgical plan.
Our patients include mothers and fathers, daughters and sons, all with loved ones they care about protecting and keeping safe from COVID-19. It’s our duty as healthcare providers to adapt to a new way of conducting operations and provide the best possible patient care with the tools available to us.
Our virtual consultations allow us to connect with patients in a sophisticated way, and provide a treatment plan as if the consultation was in-person. Above all else, we want our patients to know they have a safe place to turn when it comes to discussing their aesthetic options.
Performing virtual consultations allows us to be more accessible resources to our community. Especially in times of turmoil, it is important for patients to make educated and sound decisions about their bodies. Even in the midst of COVID-19, the needs of our patients do not dissipate.
We are offering virtual consultations because we want to be able to help educate our patients about their bodies and the changes they are going through, and to remind them that they are not alone. It is our privilege to walk this path together with you.
During the COVID-19 stay home order, I am offering complimentary virtual skin care consultations and analyses for any patient at home wanting to maintain or improve their skin.
At-home skin care is incredibly important during this stressful time, so it is my mission that patients know how to take the best care of themselves. I can show you which products to use, how to use them, and give in-depth explanations of the science of your skin issues to tackle them at the root. My patients are important to me, which is why I would like to offer my expertise to those at home.
Ready to discuss your personal goals with Columbus, Ohio’s top plastic surgeons and leading medical aesthetician? We’re here to make your vision a virtual reality – and it all starts when you send us the first message.
We are excited to congratulate TENFOLD for their win of the Silver Addy Award for the branded design of our space at the 2020 American Advertising Federation awards!
The beautiful, sophisticated design is an environmental branding triumph, but even more deserving of recognition are the people behind it. TENFOLD’s attention to detail and genuine regard for our patients translated so clearly into the design, and it is an honor to celebrate the team who worked so hard to bring the Donaldson Plastic Surgery brand to life.
From our first introduction to the team at TENFOLD, we knew our vision was in great hands. It was clear even in the very beginning stages of our brand exploration that TENFOLD would take personal stewardship of the message that Dr. Donaldson has carefully cultivated over many years and from it, create something tangibly beautiful.
TENFOLD’s award-winning design came out of their deep understanding of our identity. At the first strategy meeting, they asked our team members about our favorite childhood books in order to get a sense of the inspirations that drive us. From subsequent fact-finding missions, TENFOLD pulled personal and professional artifacts from Dr. Donaldson’s life into a wall that would introduce him to new patients. Their team even sourced books written by both his grandfather, Dr. W. Hugh Missildine and his fellowship mentor, Dr. Foad Nahai for this project.
They recognized that our patients are a large part of our identity, and highlighting this fact became an important design component. From portraits to the words of real testimonials handwritten on the walls, they found meaningful ways to spotlight our patients and bring them into the fold.
One of the core values of Donaldson Plastic Surgery is to really care about our work, and we saw this value mirrored in our relationship with TENFOLD. Our designer Carly really understood our entire design. Once our direction was developed, she worked to incorporate all of the design elements into the final product. Stacy, our Project Manager, also expressed a very deep level of commitment; no projects are perfect, but she headed off any issues we faced and offered innovative solutions. Ben, our Account Director, kept our timeline moving and our plans on track.
“TENFOLD was a natural choice to entrust the communication of our brand because of the parallels between our two organizations,” Communications Manager Olivia Whapham says. “As a plastic surgery and aesthetics practice, we champion the sentiment that matching outer beauty with inner beauty builds confidence. The chance to fashion one’s image to match the way one feels is a rare and valuable opportunity — TENFOLD gave us the transformative experience we strive to give each and every one of our patients.”
It is with sincere gratitude that we thank TENFOLD for the opportunity to work closely with their team on such a monumental project. We are honored and privileged to have been a part of this experience and will enjoy the space they curated for many years to come.