COVID-19 Updates

Update | May 1st, 2020

New Protocols for Our Reopening May 4 

The safety of our patients and staff has always been our top priority, and we have taken addition precautions to ensure your health and safety. We have new and important information to share about our new protocols. Please read the following detailing how to prepare for your appointment. 

In order to ensure that your appointment goes smoothly, we ask that you complete your consent forms ahead of time through a secured HIPAA compliant platform called TouchMD. When you schedule your appointment, you will receive an invitation email directly from TouchMD. This email will include a link to create a profile and download the MyTouchMD. After registration, you will see the COVID-19 Informed Consent Agreement any any other consent forms for your appointment listed on the main page. 

Our medical providers are experts in sterile, technique and universal precautions when handling patient care. We are closely adhering to new COVID-19 guidelines outlined by the CDC, the governor’s office and the Ohio Department of Health. Please refer to the protocols listed below when it comes time for your appointment.

Patient Protocol on day of your appointment:

  1. Make sure you have filled out the Patient Paperwork consent form through TouchMD prior to your consultation.
  2. We ask that you are the only one attending your appointment.
  3. You must be wearing a mask when you enter the practice at all times. Any type of mask is fine as long as it covers your mouth and nose.
  4. When you arrive for your scheduled appointment, please call our office to let us know you are here at (614-442-7610). Remain in your vehicle until we communicate with you to enter the office.
  5. Once you arrive in our lobby, we will perform a temperature check. Once cleared we will bring you into the practice to an assigned clinical room.

If you have any questions about these new protocols, please don’t hesitate to reach out us. We can always be reached by directly by email or by phone at 614-442-7610. We can’t wait to see you soon!


 

Update | April 27th, 2020

Our Re-Opening Plan

We are happy to announce that effective next week — Monday, May 4th — Donaldson Plastic Surgery will reopen!

We have exceptional patients who demonstrated kindness, concern, support and patience throughout the past six weeks. Thank you. We also have a world-class staff who established home-based call centers, virtual consultations, a stand-up laceration clinic, direct-ship skincare and other innovative improvements for our practice during this time, all while serving their families and communities. Now, we are all ready to get back to what we love most — helping our patients look and feel their best! And when you visit us soon, we think your experience will be better than ever.

Our medical providers are experts in sterile technique and universal precautions when handling patient care — you will be safe in our professional medical environment. We are closely adhering to new COVID-19 guidelines outlined by the CDC, the governor’s office and the Ohio Department of Health. We will continue to offer virtual consultations and drop-shipped skincare products for patients who prefer these conveniences.

We look forward to seeing your friendly face again — even if it’s just the top half!


 

Update | April 23rd, 2020

Opening for Certain Necessary Elective Procedures

We recently heard the good news regarding elective surgery from Governor DeWine and Dr. Acton, and, while the details are still emerging, we wanted to let our patients know what this newest development means for you.

Firstly, we want to say how excited we are to get back in the operating room and to see all of our patients again. We have missed you and can’t wait to help you continue along your journeys. Secondly, we would like to tell you that in an effort to provide the clearest information for you, our guidelines for reopening will be announced early next week as details surrounding the lifted restrictions become more clear.

Based on what we know, certain procedures have been given the green light based on their necessity. These are surgeries that are necessary because they are affecting a patients quality of life. We predict that Governor DeWine and Dr. Acton will use a phase-in approach, staggering procedures based on necessity. We are actively gaining new information every few hours, and plan to communicate directly with patients who fall within these guidelines.

As for in-person consultations and appointments, we currently don’t have enough information to say with certainty whether we will be back in the office beginning May 4th. Nonetheless, we are working diligently toward being able to safely see patients again as soon as possible! This includes booking in-office appointments, scheduling procedures, and establishing coronavirus protocols for our office. In order to safely serve our patients, we are adopting new measures of protection against the coronavirus. More updates on these protocols will be announced with the details of our reopening.

We can’t thank you enough for your loyalty and support as we navigate this unprecedented time together. We are encouraged by this recent news, and are constantly monitoring the situation in order to communicate any further changes to our plans. We hope you are well and we look forward to seeing you in our office again soon!


 

Update | April 21st, 2020

Donaldson Plastic Surgery Now Offering Suture Clinic

As concerns about the spread of the coronavirus (COVID-19) continue, we wanted to update you on what we are currently doing to care for our patients, staff, and community during this phase of the crisis.

In other news, the medical professionals at Donaldson Plastic Surgery are looking for creative ways to support and give back to the community that has given so much to our practice. With children home from school and literally bouncing off the walls, and parents joining in on the fun, we know that accidents happen! In an effort to both free-up ER physicians for their COVID-19 patients, and to prevent healthy families from potentially risking exposure in a hospital setting, we are now offering laceration repair services on an urgent or emergent basis in our new Suture Clinic. Please reach out if you think we can be of service!


 

Find Out More

Update | March 31st, 2020

Donaldson Plastic Surgery Now Offers One-On-One Virtual Consultations

The world may have slowed down, but you still have your own ambitions and vision for yourself. Donaldson Plastic Surgery has long been an advocate for personal growth and comfort, which is why we have expanded our service offerings to include secure, one-on-one virtual consultations during these unconventional times! 

Read more about our virtual consultation process and request yours here.


 

Request Your Virtual Consultation

Update | March 23th, 2020

We hope you and your loved ones are staying safe and well during this crucial period of the COVID-19 crisis. We plan to update you with regular communications on both the status of our practice and on any help that Donaldson Plastic Surgery can offer our community at this time.

Since announcing our temporary closure, we have received an outpouring of support from our patients and the greater Columbus community. It has been wonderful to hear from our patients and your words of encouragement have been inspiring.

Starting this week, we will begin scheduling virtual consultations for surgery with Dr. Donaldson and Dr. Sieffert, as well as skincare analyses with Lead Medical Aesthetician Tatjana. This digital format will allow our patients to discuss their needs and concerns one-on-one with our providers.

To request your virtual consultation, click here. We are also available by phone on Monday from 11:30 am to 3:00 pm, and Tuesday through Friday from 9:00 am to 3:00 pm. If you have any questions or need to reach us, please call (614) 442-7610. If we are unable to answer your call, please leave a voicemail and we will follow-up as soon as possible. We will continue to be available to patients for medically necessary communications and interventions.

We are also receiving and shipping orders for skincare, makeup, and CBD products you would normally purchase in our office. To order products, please call (614) 442-7610 or email tatjana@donaldsonplasticsurgery.com.

Thank you for your support, and we look forward to seeing you again very soon!

— Dr. Jeffrey H. Donaldson & Dr. Michelle R. Sieffert


 

Update | March 17th, 2020

To our valued patients,

Effective end-of-day Tuesday, March 17th 2020, Donaldson Plastic Surgery will close until further notice, except for medically necessary appointments and interventions. 

Our team will be reaching out directly to every patient who has an appointment currently scheduled in the coming weeks. If you have any questions, please reach out to us directly by phone at 614-442-7610. If we are unable to answer your call, please leave a voicemail and we will follow-up as soon as possible.

Thank you to each and every one of our wonderful patients as we face this national crisis together. We look forward to seeing you in our office again in the very near future.


 

Our COVID-19 Response | March 16th, 2020

To our valued patients,

Our practice is open until further notice for both surgical and nonsurgical procedures, consultations, and aesthetic services. We will continue to update this page as new information is made available.

As we face this unprecedented health crisis, we want you to know we are committed first and foremost to the health, safety and well-being of all our patients and team members and are following the guidance and recommendations set by the Centers for Disease Control and Prevention (CDC) and the state of Ohio related to the COVID-19 situation.

With so much uncertainty happening, self-care is so important. If you would like to proceed with a nonsurgical procedure, we would be honored to serve you and hope the services we provide help alleviate stress and provide a sense of normalcy in these otherwise stressful times. We take great pride in the cleanliness of our facility and rest assured we are taking all necessary steps to ensure the safety of our patients and our staff.

However, for the health and safety of our team members and other guests, please follow the following guidelines from the CDC to help prevent the spread of the virus:

  • Please stay home if you or someone in your household is sick
  • Please stay home if you or someone in your household may have been exposed to the virus
  • Wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer
  • Clean and disinfect household objects and surfaces in your home often
  • Avoid travel to destinations where the outbreak is prevalent or known

Please feel free to give us a call at (614) 442-7610 if you have any questions.


 


*Earned by Dr. Donaldson

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