We are facing an unprecedented event in our history with the arrival and spread of COVID-19. As a result of this virus, access to medical services has been limited by social distancing requirements. In response to these changes, and for a desire to restore some sense of normalcy to our patients, the aesthetic professionals at Donaldson Plastic Surgery have turned to telemedicine as an alternative to traditional in-office consultations. We want you to know it is OK during these tough times to consider aesthetic services, both surgical and non-surgical, and that we are here to answer your questions and keep you feeling your best!


I scheduled my virtual consult. Now What?

So, you have reached out and scheduled a virtual consultation with Dr. Donaldson or Dr. Sieffert. What else do you have to do to get ready? Firstly, we ask that you fill out our standard medical intake forms as instructed in your welcome email (be as thorough as possible). Secondly, you will submit a series of photographs to help your Donaldson Plastic Surgery provider create an individualized plan just for you!

 In order to ensure that your consultation goes smoothly, we ask that you submit your photos through our HIPAA compliant platform, TouchMD. Soon after scheduling, you will receive a welcome email from TouchMD which includes a link to create a profile, and instructions to download the MyTouchMD application.  This will enable you to submit the photos used for your appointment. The photo submission button can be found by clicking the menu button on the top right of the MyTouchMD app. We ask that you complete these submissions 48 hours in advance so that we have time to prepare for your consultation.

Plastic surgeon Dr. Michelle Sieffert has created this handy photo guide to assist you in taking quality photographs for your virtual consultation. These photos are best captured using your smart phone or digital camera.

How to Take Your Photos:

  1. Find a place in your home that is well lit with either direct or indirect sunlight.
  2. Find a place in your home with a plain background (no wallpaper or props).
  3. Set your camera or phone up about 3 feet away from you.
  4. Set your camera at the same vertical level as the body part you are photographing.
  5. Use your camera’s “timer mode”, OR have a friend or family member help take your photos.
  6. Make sure the body part(s) in question are fully exposed and visible.  You may keep adjacent body parts covered.
  7. Make sure your photographs are well centered and well lit, are not blurry, and capture the appropriate body part(s) fully. 
  8. Take a series of photos from the following angles, based on which parts of the body you intend to discuss:

Face, Eyelids, Nose, and Neck

Use these angles if you are discussing any of the following treatments: face lift, neck lift, eyelid surgery, chin surgery, otoplasty, earlobe repair, fat transfer to the face, brow lift, rhinoplasty, laser treatments, Botox, fillers, Kybella, facial reconstruction, or any other treatment related to the face or neck.


Breast and Abdomen

Use these angles if you are discussing any of the following treatments: breast augmentation, breast lift, breast reduction, breast reconstruction, inverted nipple surgery, nipple reduction, tummy tuck, mommy makeover, liposuction, body lift, gynecomastia surgery, male breast reduction, CoolSculpting, CoolTone, or any other treatment related to the breast or body.


Arms

Use these angles if you are discussing any of the following treatments: arm lift, liposuction, laser treatments, CoolSculpting, or any other treatment related to the arms and upper back.


Thighs and Buttocks

Use these angles if you are discussing any of the following treatments: thigh lift, liposuction, labiaplasty, spider vein removal, CoolSculpting, CoolTone, laser hair removal, or any other treatment related to the thighs or buttocks.


How to submit your photos:

The photo submission button can be found by clicking the menu button on the top right of the MyTouchMD app. We ask that you complete these submissions 48 hours in advance so that we have time to prepare for your consultation.


Have questions?

We are here for you! The team at Donaldson Plastic Surgery is just one quick phone call or email away. You can call 614-442-7610 or email info@donaldsonplasticsurgery.com to speak to our dedicated staff about any questions you may have leading up to your virtual consult.

We look forward to helping you become your very best version of you!

Let’s Talk Today

Speak One-On-One With Our Cosmetic Surgery Team Today 

The world may have slowed down, but even in these difficult and unconventional times, you still have your own ambitions and vision for yourself. Donaldson Plastic Surgery has long been an advocate for personal growth and comfort, which is why we have expanded our service offerings to include secure, one-on-one virtual consultations.

Stay at Home orders have been issued, but that doesn’t mean your personal journey has to come to a halt. In fact, you can use this down time to consult with a world-class plastic surgeon, ask any questions you may have and further understand all of your options before finalizing an official date for your procedure. 


What Is A Virtual Consultation & What Does It Look Like?

A Donaldson Plastic Surgery virtual consultation is a completely remote method of connecting patients with our providers to discuss surgical and nonsurgical cosmetic procedures. The virtual consultation format contains all of the components of an in-person consultation, including a discussion of your wants, needs and goals, along with a thorough explanation of your treatment options, the viewing before and after photos and a comprehensive walk-through of information related to scheduling and financing

Virtual consultations are a completely discreet and secure way to discuss any concerns you may have with a trusted and highly-trained plastic surgeon. You will have a fully-clothed, one-on-one conversation with your surgeon, where you will collaborate to design a plan that is just right for you and your vision. 

Schedule Your Virtual Consultation

How Our Virtual Consultation Process Works 

The Highlights: 

  1. Contact Us 
  2. We send along a GoToMeeting invitation 
  3. You complete your virtual paperwork 
  4. We call you at the time of your virtual visit 
  5. Our Patient Experience Director will follow up with financial & scheduling options 

The Details: 

Everything begins when you submit a request to schedule your virtual consultation – you can also reach us directly by phone at 614-442-7610. Our team will, then, reach out within one business day to answer any questions you might have and to schedule your virtual consultation. You will receive a welcome email that includes an invite for your virtual consultation using GoToMeeting, a secure, HIPAA-compliant video conferencing platform. You will then receive a separate email prompting you to fill out and submit virtual paperwork prior to your consultation, as well as any pictures you wish to include.

On the day of your consultation, you will receive a video conference call inviting you to connect with your provider – and the virtual consult will begin! Make sure you are in a secluded space where you can discuss information freely with your provider.  Like an in-person visit, we encourage you to bring any and all questions for your provider to discuss during the virtual consultation.

After your video chat, you will receive a call from our Patient Experience Director Carrie, who will provide an exact quote for the procedure(s) you discuss, as well as financing options and payment plans. She will also talk to you about the process of scheduling your surgery and answer any other questions you might have. Depending on your consultation, we may set up a time for you to come into the office for a second consultation prior to your procedure to complete your surgical plan.

Contact Us Today To Start!

From The Professionals: What Are The Benefits of a Virtual Consultation? 

Dr. Donaldson

Our patients include mothers and fathers, daughters and sons, all with loved ones they care about protecting and keeping safe from COVID-19. It’s our duty as healthcare providers to adapt to a new way of conducting operations and provide the best possible patient care with the tools available to us.

Our virtual consultations allow us to connect with patients in a sophisticated way, and provide a treatment plan as if the consultation was in-person. Above all else, we want our patients to know they have a safe place to turn when it comes to discussing their aesthetic options.

Dr. Sieffert

Performing virtual consultations allows us to be more accessible resources to our community. Especially in times of turmoil, it is important for patients to make educated and sound decisions about their bodies. Even in the midst of COVID-19, the needs of our patients do not dissipate.

We are offering virtual consultations because we want to be able to help educate our patients about their bodies and the changes they are going through, and to remind them that they are not alone. It is our privilege to walk this path together with you.

Tatjana

During the COVID-19 stay home order, I am offering complimentary virtual skin care consultations and analyses for any patient at home wanting to maintain or improve their skin.

At-home skin care is incredibly important during this stressful time, so it is my mission that patients know how to take the best care of themselves. I can show you which products to use, how to use them, and give in-depth explanations of the science of your skin issues to tackle them at the root. My patients are important to me, which is why I would like to offer my expertise to those at home.


Continue Your Journey To Boundless Self-Confidence

Ready to discuss your personal goals with Columbus, Ohio’s top plastic surgeons and leading medical aesthetician? We’re here to make your vision a virtual reality – and it all starts when you send us the first message.

Let’s Talk Today

Patient's Choice Award

As awarded by Patients’ Choice and based on feedback from satisfied clients, Dr. Jeffrey Donaldson recently received the great honor and distinction of being named one of America’s Most Compassionate Doctors. In the field of plastic surgery, this special recognition is a reflection of how patients felt about the quality of their care and the bedside manner with which they were approached. Other factors that are taken into account include follow-up care, appointment availability, courtesy of the office staff, and the amount of patient-doctor face time that is a part of the experience.

While many physicians often receive positive feedback from their patients, Dr. Donaldson, in his practice as a plastic surgeon, is among just 3% of the nearly 870,000 practicing doctors in the nation who have been awarded this special certification. The patients of Dr. Donaldson were very consistent in offering high praise for the personalized care that they received at his facility.

Patients’ Choice is an online resource where individuals can rate and comment on their favorite practitioners. Now, an icon that denotes the “Compassionate Doctor” distinction appears beside Dr. Donaldson’s name and listing as a plastic surgeon on the Patients’ Choice website.


*Earned by Dr. Donaldson

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